I2C owns and operates a secure 300-seat call center and back-office facility in Mumbai. Our service delivery center is supported by a robust and scalable Infrastructure. We employ an in-house team to provide support for systems and networks.
Technology: We use only the best and most up-to-date hardware, supplied by Cisco, Dialogic/Intel, and Dell. Unlike other centers, we do not use VOIP calling which reduces call quality. Al lof our calls are made through toll-quality sound. Our desktops are high-end Pentium machines and are supported by high uptime servers with RAID-5, redundant power supplies and multiple processors.
i2c employs an in-house technical support and integration team to assist in deployment and maintenance of systems and software integration. We work with our clients' teams to assess specific requirements to determine the best solution, working within timeframe and budget.
Contact Center Solutions: i2c is a fully enabled Web and Voice enabled call center, capable of providing Outbound & Inbound Phone, Web Chat, Email and Fax through a private fibre optics connections between the U.S. and India. Hardware components are provided by Intel/Dialogic, Nortel, and Cisco Systems. Intelligent software provided by Aspect Technologies provides a single platform for all types of interactions. Advantages of this system include:
- Standards-based - easier integration with databases and other software
- Redundancy and easy scalability
- Detailed Reporting
- Unparalleled local and remote monitoring capability
- Multiple dialing modes: predictive, manual, auto
Reliability: i2c's communications platform provides full redundancy. System components are duplicated for high reliability and availability. This provides seamless fail-over capabilities to ensure 24/7 system availability for mission critical applications. Our service levels with our providers are such that we have 99.9% uptime guarantee.
Scalability: Our modular design lends itself to easy scalability. Additional systems can be created instantly by replicating components and existing systems can be expanded to handle heavier call loads instantly by only installing more components.