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Healthcare - FAQs
- Will your billing service increase my practice income?
Yes! The number one consideration for using an outside billing service should be to increase practice income. I2c World typically raises practice income for its clients a minimum of 25% to over 35%. The larger the practice, the greater the increase. Keep in mind that if you do not have time to follow-up on unpaid insurance claims or are not following up on all patient owed balances, then you are losing a significant portion of your income. Co-pays alone can be as much as 20-40% of your income.
- I have my own computer system and software. Can your service still increase my practice income?
Yes! I2c uses a high end practice management system, but it's not just our computers, it's our staff expertise in healthcare billing that makes the difference. From data input, to tracking insurance claims or slow-paying accounts, it's our total commitment to your practice that produces the results you want and justifies our services.
- Will your billing service replace the need for my staff?
It all depends on the size of your practice. I2c replaces your need for billing staff but you may still want to keep administrative help for scheduling, filing, and obtaining authorizations. With less time spent on billing, your employees will be able to focus on these other support tasks.
- What if I don't have office staff?
Many of our clients are solo practictioners with limited or no administrative staff. In that case, our professional staff will coordinate billing directly with the provider.
- Do you handle authorizations? It is the provider's responsibility to handle all authorizations and treatment plans?
We do, however, have an on-line system that can assist you in keeping track of this information. Also, if claims deny for no authorization, we will handle the follow-up and appeals. (back to top)
- Are all payments sent to my address?
Yes! All insurance and patient payments are mailed directly to your residence or practice. Our toll-free phone number is on each patient statement and insurance claim so that billing inquiries will come to our office where we handle the problems.
- Will I stay informed about my practice?
Yes! I2c clients are able to check patient account balances, claim status and print out financial reports through our web-based system. We can also mail/e-mail/fax out monthly reports, upon request.
- Can I speak to someone over the phone when I have a question?
Yes. Each practice is assigned a personal account manager who gets to know your practice. You receive the email address and direct telephone extension of the account manager, so if you ever have any questions, you can always get in touch with him or her. When your account manager has questions or needs information, s/he will contact you via phone, email or fax. We believe good communication with our clients is an important part of the billing process.
- Are you HIPAA compliant?
Yes. All of our staff follow HIPAA guidelines regarding protected health information (PHI) and patient privacy. Our software vendor and clearinghouse for billing electronic claims are also certified HIPAA compliant. Our HIPAA policies are outlined in the Trading Partner agreement we provide to our clients.
- Is there a long term contract?
There is no long term contract. If you are dissatisfied for any reason, you may terminate services at any time, provided you give us 30 days notice. We make this offer because most of our clients are extremely satisfied with our services.
- How do I get started?
Call us at 646-641-6649. We will ask questions about your current billing situation and customize a service plan that best meets your needs. We then send you a Letter of Agreement and a New Provider Enrollment Packet. The packet includes a provider information sheet, HIPPA trading partner agreement, electronic authorizations and other paperwork needed to set up your practice.
- How do I send you the data?
Our clients send us data in several different ways. i2c has a electronic fax system in place in which our clients simply fax us their superbills. Other options include e-mail, mail, and EMR software solutions.